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Question 1

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the foll

Question 2

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Which statement about Avaya Tier 2/Business Partners is true?

Question 3

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A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past. Which Discipline in

Question 4

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Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?

Question 5

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Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Question 6

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Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

Question 7

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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question 8

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Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Question 9

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In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Question 10

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the foll

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Question 37 - 7230X discussion

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Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

A.

CSTA

B.

TSAPI

C.

SIP

D.

WCF

Show Answer

asked 16/09/2024

Peter Takacs

28 questions

User

Your answer: A B C D

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