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A customer reports that Instant Messaging (IM) and Presence are not working for one or two users. Where would you go to check that IM and Presence have been enabled for the affected users?
A customer reports that none of their users can IM or see each other’s presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration. Where would you go to correct this problem?
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After Avaya Aura® Messaging (AAM) answers a call Avaya Aura® Communication Manager (CM) will initiate a shuffle of the media path if possible to establish a direct media path between the IP endpoint and AAM. Which SIP message is sent by Avaya Aura® Communication Manager (CM) to AAM to initiate the shuffle?
When Avaya Session Border Controller for Enterprise (SBCE) initially receives the message from a SIP endpoint wanting to update their Presence status, which operation does it perform?
Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?
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Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers. What needs to be changed in SBCE to make this happen?
In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?
To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be checked? (Choose two.)

Question 64 - 7230X discussion

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After upgrading Avaya Aura® Application Enablement Services (AES), the customer’s CTI application does not seem to be working. Which two methods can be used to verify AES system status? (Choose two.)

A.
Access the TSAPI web interface to monitor AES.
Answers
A.
Access the TSAPI web interface to monitor AES.
B.
Access the AES command line, and run the status aesvcs cti-link command.
Answers
B.
Access the AES command line, and run the status aesvcs cti-link command.
C.
Access the AES web console, and view the services status in the AES menu.
Answers
C.
Access the AES web console, and view the services status in the AES menu.
D.
Access Communication Manager (SAT), and run the statapp command to view AES services status.
Answers
D.
Access Communication Manager (SAT), and run the statapp command to view AES services status.
E.
Using Communication Manager’s System Administration Terminal (SAT), run the status aesvcs cti-link command to see the service state.
Answers
E.
Using Communication Manager’s System Administration Terminal (SAT), run the status aesvcs cti-link command to see the service state.
Suggested answer: B, C
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asked 16/09/2024
Umesh Hirji
28 questions
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