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Question 102 - CTFL4 discussion

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You are testing a room upgrade system for a hotel. The system accepts three differed types of room (increasing order of luxury): Platinum. Silver and Gold Luxury. ONLY a Preferred Guest Card holder s eligible for an upgrade.

Below you can find the decision table defining the upgrade eligibility:

What is the expected result for each of the following test cases?

Customer A: Preference Guest Card holder, holding a Silver room

Customer B: Non Preferred Guest Card holder, holding a Platinum room

A.
Customer A; doesn't offer any upgrade; Customer B: offers upgrade to Gold luxury room
Answers
A.
Customer A; doesn't offer any upgrade; Customer B: offers upgrade to Gold luxury room
B.
Customer A: doesn't offer any upgrade; Customer B: doesn't offer any upgrade.
Answers
B.
Customer A: doesn't offer any upgrade; Customer B: doesn't offer any upgrade.
C.
Customer A: offers upgrade to Gold Luxury room; Customer B: doesn't offer any upgrade
Answers
C.
Customer A: offers upgrade to Gold Luxury room; Customer B: doesn't offer any upgrade
D.
Customer A: offers upgrade to Silver room; Customer B: offers upgrade to Silver room.
Answers
D.
Customer A: offers upgrade to Silver room; Customer B: offers upgrade to Silver room.
Suggested answer: C

Explanation:

According to the decision table in the image, a Preferred Guest Card holder with a Silver room is eligible for an upgrade to Gold Luxury (YES), while a non-Preferred Guest Card holder, regardless of room type, is not eligible for any upgrade (NO). Therefore, Customer A (a Preferred Guest Card holder with a Silver room) would be offered an upgrade to Gold Luxury, and Customer B (a non-Preferred Guest Card holder with a Platinum room) would not be offered any upgrade.Reference= The answer is derived directly from the decision table provided in the image; specific ISTQB Certified Tester Foundation Level (CTFL) v4.0 documents are not referenced.

asked 18/09/2024
Gaetano di Girolamo
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