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Question 125 - CTFL4 discussion

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The following open incident report provided:

Date: 01.01.01

Description: When pressing the stop button the application status remain in 'Attention' instead of 'Ready'.

Severity: High

Life Cycle: Integration

Which of the following details are missing in the giving incident report?

I . Identification or configuration of the application

II . The name of the developer

III . Recommendation of the developer

IV The actions and/or conditions that came before the pressing of the button

A.
IV
Answers
A.
IV
B.
I . IV
Answers
B.
I . IV
C.
I . II
Answers
C.
I . II
D.
II, III
Answers
D.
II, III
Suggested answer: B

Explanation:

In an incident report, essential details provide context and facilitate the investigation and resolution of the incident. The missing elements in the given incident report are:

I . Identification or configuration of the application: This detail is crucial as it specifies which version or configuration of the application is affected, helping in reproducing the issue. IV . The actions and/or conditions that came before pressing the button: Understanding the sequence of actions leading to the issue is vital for replicating and diagnosing the problem.

The name of the developer (II) and the recommendation of the developer (III) are not typically included in an incident report as they do not contribute to identifying or resolving the incident. The focus is on the incident's details, reproduction steps, and the system's state rather than on personnel or proposed solutions at this stage. Therefore, option B, which includes both I and IV, is the correct answer.

asked 18/09/2024
Vincent Dsouza
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