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Question 227 - Certified Administrator discussion
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
A.
Assignment Rules
B.
Case Rules
C.
Workflow Rules
D.
Escalation Rules
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