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Question 41 - Certified Advanced Administrator (CRT-211) discussion
Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani
Which feature should administrator configure in order to improve the case management process?
A.
Omni-Channel
B.
Escalation Rules
C.
Macros
D.
Knowledge Component
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