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Question 241 - Certified Advanced Administrator (CRT-211) discussion

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Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.

What should the administrator use to email the Case Owner?

A.
Email-to-Case
Answers
A.
Email-to-Case
B.
Outbound Message
Answers
B.
Outbound Message
C.
Before Save Flow
Answers
C.
Before Save Flow
D.
After Save Flow
Answers
D.
After Save Flow
Suggested answer: D

Explanation:

An after save flow is a type of flow that runs in the background after a record is saved and performs actions based on the record data or changes. An after save flow does not require user input or interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this case, you can create an after save flow that runs when a case record is updated and delivers status update email to customers based on certain criteria or conditions.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_trigger_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5

asked 23/09/2024
Shrini Ch
30 questions
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