The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return Merchandise Authorization creation process. The administrator deployed the flow to production with a Change Set. Users are unable to use the flow in production.Which step should the administrator take?Activate the flow administrator take?

Activate the flow manually after deployment.

Include the active and prior inactive flow version in the Change Set.

Ensure there is an active flow version in the sandbox.

Deployment the flow, with the Metadata API instead of Change Sets

Cloud Kicks users need to link multiple Case records to multiple Outcome records stored in a custom object. Any user that can view the Case record must be able to create a link. The administrator creates a Case Outcome custom object.What is the recommended option to use when adding a field to Case Outcome?

Lookup relationship with Read/Write sharing setting

Lookup relationship with Ready-Only sharing setting.

Master-detail relationship with Read-Only sharing setting.

Lookup relationship with Read/Write sharing setting

Mater-detail relationship with Read/Write sharing setting

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.What should the administrator do to help meet this goal?

Set up and configure Entitlement Process to design timelines and track issue resolution.

Configure the Milestones object on Service Contracts to sequential milestones for common case issues.

Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.

Expose the Service Contracts object in the Service Console for an agent to view when working a case.

DreamHouse Realty wants better insights into potential revenue in the next quarter and is considering using Collaborative Forecasts.What should the administrator consider when setting up Collaborative Forecasts?

A forecast can be either revenue-based or quantity-based.

Opportunity Split data cannot be viewed in a forecast.

A forecast can be either revenue-based or quantity-based.

A single org can have up to six different types of forecasts.

The default forecast categories cannot be customized.

Ursa Major Solar (UMS) wants to identify customers that need to install a new solar panel monitor system it recently released. UMS tracks the installed products as Asset records that art related to the Account. Sales management has asked the administrator to create a report for users.What is the recommended method for the administrator to meet the requirement?

Use a Cross Filter with WITHOUT logic.

Use PREVGROUPVAL() in Report Builder.

Use Role Hierarchy filter to restrict related records.

Use a Summary report with Bucket Columns.

Use a Cross Filter with WITHOUT logic.

Cloud Kicks (CK) is working on adding a Knowledge base to its online customer community. The administrator suggests using Salesforce Knowledge to meet this requirement.What are three reasons CK should utilize Data Categories when creating articles in Knowledge?Choose 3 answers

Data Categories help organize the Knowledge base content displayed.

Data Categories provide a way to secure access to the Knowledge base content.

A Knowledge article can be tagged to more than one Data Category.

Up to five Data Category groups can be created for segmentation.

Data Categories help organize the Knowledge base content displayed.

Every article is required to have a Data Category for sorting.

Data Categories provide a way to secure access to the Knowledge base content.

A Knowledge article can be tagged to more than one Data Category.

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead.Which action should the administrator take to meet this requirement?

Use Lightning Object Creator to create the object and also import the data.

Use Salesforce REST API to create the object and also import the data.

Use Lightning Object Creator to create the object and also import the data.

Use Schema Builder to create the object and also import the data.

Use Object Manager to create the object and also import the data.

Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers

Chat must be routed with Omni-Channel in Lightning Experience.

Chat can only be added to Console navigation Lightning apps.

Chat is unavailable in Lightning Experience if also using Omni-Channel.

Chat can only be added to Standard navigation Lightning apps.

Chat must be routed with Omni-Channel in Lightning Experience.

Chat can only be added to Console navigation Lightning apps.

Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system. The data must be imported into the Salesforce Order and Order Product objects, while maintaining the relationships in the data.What are two ways the administrator should load the data?Choose 2 answers

Use an Insert operation to load data.

Map an External ID data value to the object.

Use an Upsert operation to load data.

Use an Insert operation to load data.

Replace the Salesforce record ID with the External ID.

Map an External ID data value to the object.

Which three fields should be used as filter criteria? Choose 3 answers

A phone field that provides the full phone number of the seller.

A number field that designates the square footage of the listing.

A picklist field that designates the county of the listing.

A phone field that provides the full phone number of the seller.

A multi-select picklist field that designates features of the listing.

A number field that designates the square footage of the listing.

A formula field that calculates a price for the listing.

A picklist field that designates the county of the listing.

AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org. The administrator suggests utilizing Salesforce Shield.What should the team consider before Implementing Salesforce Shield?

Paused flows can cause data to be saved in an unencrypted state.

Encrypted f elcz art j-ab e to be referenced in flows.

Einstein Lead Scoring is available on encrypted fields.

Paused flows can cause data to be saved in an unencrypted state.

Shield Platform Encryption can be used with custom metadata types.

The Cloud Kicks security team has seen an increase in unattended device attacks, where hackers can view sensitive information when users leave devices unlocked in public settings. The security team wants to ensure Salesforce data cannot be viewed after 10 minutes of inactivity.What is the recommended security setting to configure?

Force logout on session timeout.

Enforce login IP ranges on every request.

Lock sessions to the domain in which they were first used.

Require a high assurance session.

Force logout on session timeout.

Cloud Kicks uses a dashboard with multiple components based on Account, Case, and Opportunity reports. The system administrator adds a dashboard filter on Account Owner. When filtering the dashboard by Account Owner, records are now missing from several Opportunity components.What is the recommended way for the system administrator to resolve this issue?

On the Opportunity components, change the equivalent field.

Add a cross-filter to the Opportunity source reports.

Use a custom report type for Accounts with or without Opportunities.

On the Opportunity components, change the equivalent field.

Create a joined Accounts and Opportunities report for the components.

Cloud Kicks users report receiving an 'Apex CPU time limit exceeded' error message when attempting to close certain opportunity records. This does not occur on every opportunity record change or for every user.What is the recommended method for the administrator to identify the cause?

Enable Debug Logging for users.

Set up Apex Exception Email alerts

Cloud Kicks needs to create 10 separate environments for various projects. A developer sandbox has been created with the necessary configuration and dat

Use the existing sandbox as a sandbox template.

The administrator needs to create 10 now environments with the same metadata and data for each user.What should the administrator do to meet the requirements?

Use refresh sandbox without Auto Activate.

Use the existing sandbox as a sandbox template.

Use clone a sandbox option from the existing sandbox.

Use a scratch org definition to copy sandbox.

Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website. Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject.How should the system administrator modify thr report meet this request?

Add a cross-filter and a with' sub-filter.

Change the format to a joined repi

Include a contains filter on Subject.

Cloud Kicks needs to track government-issued identification numbers for its customers. The security team requires that the identification number cannot changed by users and must be masked when displayed, except the last two digits.Which two recommended configurators should administrator create? Choose 2 answers

Enable Shield Platform Encryption.

Configure a Field Encryption Policy

Use a field with Classic Encryption.

Enable Shield Platform Encryption.

Configure a Field Encryption Policy

SetRead-Only Field-Level Security in the user Profile

On the Contact record, if a contact has the value of 'CEO' in the Title field, the administrator wants to require the users to also put a phone number in the Phone field.What formula should the administrator put in the Error Condition Formula of a validation rule to enable this?

Title = 'CEO' && ISBLANK(Phone)

Title = 'CEO' && NOT(ISBLANK(Phone))

Title <> 'CEO' && NOT(ISBLANK(Phone))

Title = 'CEO' && ISBLANK(Phone)

Title <> 'CEO' && ISBLANK(Phone)

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying toremove the primary Account from a Contact but is unable to do so. The administrator has alreadyupdated the page layout to no longer require an Account.What could be the issue?

A primary Account relationship is required on a Contact regardless of the page layout settings.

Private Contacts need to be enabled in Setup.

A primary Account relationship is required on a Contact regardless of the page layout settings.

The Contact has indirect relationships to other Accounts.

The Account Contact relationship record needs to be deleted first in order to disassociate the Contact from the Account.

Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete. However, members of the finance team need to see closed won opportunities. The Drama team members all have roles under the finance director, while the sales team members have roles under the sales marager.Which two options should the administrator use to meet these criteria?Choose 2 answers

Share with roles and subordinates of the finance cirector role.

Create a criteria-based sharing rule where the won field = true.

Share with roles and subordinates of the finance cirector role.

Make an owner-based sharing rule where the wnn field - true.

Create a criteria-based sharing rule where the won field = true.

Select all opportunities owned by the sales manager role.

A user at Universal Containers wants to load records Into a custom object named Location from a .csv file. While using Data Loader, they cannot find the Location object.What are two reasons this is happening?Choose 2 answers

The label of Location may have been changed.

The users profile needs create access to Location.

The label of Location may have been changed.

Data Loader should only be used with standard objects.

Location has a master-detail field to Account.

The users profile needs create access to Location.

The sales department has asked to limit access to the Amount field on the Opportunity to only tnose users. In the sales department and on the executtve team, Northern Trail Outfitters uses six custom profiles including Sales User. Marketing user, call Center user. Executive User Sales Manager user, ana call Center Manager user. Field level access is removed from three or the profiles In the sandbox.What action should an administrator take to make sure this change is in production?

Deploy a change set from tht sandbox to prodUGBOffl including the Amount field with all the custom profiles.

Create a sandbox template and push it to production to reflect the update.

Manually restrict access to this field for each profile via Setup Just like the sandbox.

Deploy a change set from tht sandbox to prodUGBOffl including the Amount field with all the custom profiles.

Process a change set with the profiles that should no longer have access to the field.

A request was made to import a spreadsheet of new Campaign Members. He system administrator started Data import Wizard but the Campaign Members object was unavailable as a choice. What is causing as a choice.What is causing this occur?

The Compaign Member option is only available for Update.

The Salesforce,id field is required and was missing from the file.

The marketing user feature license assignment is missing on the admin's user record.

Import Wizard is only available for the Standard objects Accounts, Contacts, and Leads.

The Compaign Member option is only available for Update.

How should an administrator accomplish this?

Create a roll-up summary field on Room.

Make record-triggered flows whenever Equipment records are created, modified or deleted.

Write record-triggered ftews whenever Room records are related, modified, or deleted.

Configure a ral-up summary field on Equipment.

Create a roll-up summary field on Room.

Cloud Kicks uses a Review junction object to track product reviews by account. the Review object has a Master-Detail relationship to Account and a Master-Detail relationship to a customer Product object. A user accidentally deleted the Account, Product, and related Review records.How should the deleted Review records be restored?

Restore both the Account and Product master records from the Recycle Bin.

Restore the Review junction object record from the Recycle Bin.

Restore either the Account or Product master records from the Recycle Bin.

The Review object records are permanently deleted without the ability to restore.

A sales rep at Ursa Major Solar reafized that the wrong price book was selected for an opportunity.How can the sales rep change the price book on the opportunity?

They change can be made through the desktop site.

Once selected, the price book can be updated via the forecasts tab.

Once selected, the price book is locked on the opportunity.

They change can be made through the desktop site.

The change can be made through the mobile app.

Northen trail Outfitters (NTO) wants to change the current master-detail relationship between Shipments and Opportunity to a lookup relationship. The system administrator has made the necessary changes in a full sandbox and has successfully tested them against NTO's data.Now that the changes are ready to implement in production, what should the system administrator do next?

Add the components to an outbound change set and deploy it to production.

Make the changes directly in the production org.

Create an Unmanaged Package to distribute to production.

Use Data Loader to export the changes to the production org.

Add the components to an outbound change set and deploy it to production.

Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?

Create a permission set with the View All Data permission for the subset of users.

Assign delegated administrator to the subset of users to View All Data.

Create a new profile and role for the subset of users with the View All Data permission.

Enable the View All Data permission for the roles of the subset of users.

Create a permission set with the View All Data permission for the subset of users.

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.What could be the cause or the charges to routing?

Multiple automation tools have been used and the automation is executed in a different order.

The old workflow rules are still active and impacting routing.

The flow precedes assignment rules; workflow rules are after assignment rules.

Assignment rules no longer reference the correct fields.

Multiple automation tools have been used and the automation is executed in a different order.

The administrator at Cloud Kicks noticed that a before trigger, which handles saving the original version of a record to an external database, fails. However, a flow configured for fast field updates runs successfully.How should the administrator advise the developer?

The code could be trying to create duplicates in the archieve when it is unable to.

Record-triggered flows that are configured to run before save execute prior to all before triggers.

A validation rule could be preventing records from ever meeting the conitions in the trigger.

The trigger is writing the data to the wrong place in the external data archive.

The code could be trying to create duplicates in the archieve when it is unable to.

Salesforce Certified Advanced Administrator (CRT-211) Practice Test 6

The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects and custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new object and field wizards, but also notices some limitations.

What needs to be configured from the object manager instead of Schema Builder?

Become a Premium Member for full access

Unlock Premium Member

Salesforce Certified Advanced Administrator (CRT-211) Practice Test 6

Question

Salesforce Certified Advanced Administrator (CRT-211) Practice Tests

Practice Tests