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Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.

What should the administrator use to email the Case Owner?

A.
Email-to-Case
A.
Email-to-Case
Answers
B.
Outbound Message
B.
Outbound Message
Answers
C.
Before Save Flow
C.
Before Save Flow
Answers
D.
After Save Flow
D.
After Save Flow
Answers
Suggested answer: D

Explanation:

An after save flow is a type of flow that runs in the background after a record is saved and performs actions based on the record data or changes. An after save flow does not require user input or interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this case, you can create an after save flow that runs when a case record is updated and delivers status update email to customers based on certain criteria or conditions.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_trigger_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5

AW Computers has created a custom field called Government ID on a custom object. Most users with a custom Sales profile should be unable to access this field. A select group of Sales users called the Institutional Team should be able to access the Government ID field via reports.

How should an administrator accommodate this request?

A.
Create a permission set with Read access to the field. Assign the permission set to the Institutional Team.
A.
Create a permission set with Read access to the field. Assign the permission set to the Institutional Team.
Answers
B.
Configure a report type with the Government ID field. Assign this report type to the Institutional Team via a permission set.
B.
Configure a report type with the Government ID field. Assign this report type to the Institutional Team via a permission set.
Answers
C.
Mark the field as Read Only on the sales profile. Create a permission set to re-enable reporting for the Institution Team.
C.
Mark the field as Read Only on the sales profile. Create a permission set to re-enable reporting for the Institution Team.
Answers
D.
Make a report with the Government ID field included. Share this report to the Institutional Team in a public reports folder.
D.
Make a report with the Government ID field included. Share this report to the Institutional Team in a public reports folder.
Answers
Suggested answer: A

Explanation:

A permission set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A permission set can be used to extend users' functional access without changing their profiles. You can assign permission sets to individual users or groups of users based on their business needs. In this case, you can create a permission set with Read access to the Government ID field on the custom object and assign it to the Institutional Team users who need access to this field via reports.

Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.perm_sets_create.htm&type=5

An administrator at Clod Kicks has build a flow that delivers status update email to customers. Recently, there's been an increasae in support cases from customers reporting they had not received the email.

Where should the administrator look to investigate the issue?

A.
Paused Flow Interviews
A.
Paused Flow Interviews
Answers
B.
Process Automation Setting
B.
Process Automation Setting
Answers
C.
Email Logs
C.
Email Logs
Answers
D.
Setup Audit Trail
D.
Setup Audit Trail
Answers
Suggested answer: C

Explanation:

Email logs are files that provide information about email delivery and activity in your Salesforce org. Email logs contain details such as sender, recipient, subject, date, status, error code, and more for each email sent or received within a specified time range. You can use email logs to investigate issues with email delivery or performance in your org. In this case, you can use email logs to check if the status update emails were sent successfully or if there were any errors or failures.

Reference: https://help.salesforce.com/s/articleView?id=sf.email_logs.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.email_logs_format.htm&type=5

At Cloud Kicks, users are able to run reports. However, when users try to export a report, they are taken to a login screen and prompted for additional verification.

What is causing this issue?

A.
Users need to update their browser to the latest version.
A.
Users need to update their browser to the latest version.
Answers
B.
The users are logged Into an Insecure network.
B.
The users are logged Into an Insecure network.
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C.
The users' profile is missing the Export Reports permission.
C.
The users' profile is missing the Export Reports permission.
Answers
D.
Exporting Is configured to require a high assurance session.
D.
Exporting Is configured to require a high assurance session.
Answers
Suggested answer: D

Explanation:

A high assurance session is a type of session security level that requires users to verify their identity using a second factor of authentication, such as Salesforce Authenticator, a verification code, or a security key. Administrators can configure certain actions or permissions to require a high assurance session, such as exporting reports, viewing encrypted data, or accessing connected apps.

If users are able to run reports but are taken to a login screen and prompted for additional verification when they try to export a report, it could be because exporting is configured to require a high assurance session. This means that users need to use a second factor of authentication to export reports, even if they have already logged in with their username and password.

Reference: https://help.salesforce.com/s/articleView?id=sf.identity_verification.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.security_sessions.htm&type=5

A sales rep at Ursa Major Solar was assigned to a role under their manager and is the record owner of several opportunities; however, the sales rep is missing from the manager's forecast.

What should the administrator review to solve this issue?

A.
Enable owner adjustment
A.
Enable owner adjustment
Answers
B.
Enable manager adjustments
B.
Enable manager adjustments
Answers
C.
Allow Forecasting
C.
Allow Forecasting
Answers
D.
Allow Override Forecasts
D.
Allow Override Forecasts
Answers
Suggested answer: C

Explanation:

Allow Forecasting is what the administrator should review to solve this issue. Allow Forecasting is a user permission that enables users to access and edit forecasts. If a user does not have this permission, they will not be able to see their own forecast or any forecasts below them in the role hierarchy. Therefore, the administrator should make sure that the sales rep has this permission enabled on their profile or permission set.

The administrator at Cloud Kicks needs to set up automation to update three fields on the Shipment custom object. Because of the effect these updates will have on some programmatic customizations, they need to happen in a very specific order.

How should the administrator configure the field updates to ensure the proper order.

A.
Create three workflow rules in order, one workflow rule for each field update.
A.
Create three workflow rules in order, one workflow rule for each field update.
Answers
B.
Create a process with one criteria node and three field updates in the correct order.
B.
Create a process with one criteria node and three field updates in the correct order.
Answers
C.
Create a process with three criteria nodes and stop after each action.
C.
Create a process with three criteria nodes and stop after each action.
Answers
D.
Create a workflow rule with three field updates entered in the correct order.
D.
Create a workflow rule with three field updates entered in the correct order.
Answers
Suggested answer: D

Explanation:

A workflow rule with three field updates is a way of setting up automation to update three fields on the Shipment custom object in a very specific order. A workflow rule is a rule that triggers one or more actions when a record meets certain criteria. A field update is an action that updates the value of a field on a record. In this case, you can create a workflow rule that evaluates the Shipment records when they are created or edited, and specify the criteria for triggering the rule. Then, you can add three field updates as the actions for the rule, and enter them in the correct order. The order of the field updates determines the order of execution, and you can change it by using the arrows on the workflow page.

Reference: https://help.salesforce.com/s/articleView?id=sf.workflow_rules.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.workflow_field_update_considerations.htm&type=5

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