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Question 131 - Certified Advanced Administrator (CRT-211) discussion

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Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.

Which three things should the administrator do to resolve this issue?

Choose 3 answers

A.
Review the Error Email for the Process Builder and rectify the issues.
Answers
A.
Review the Error Email for the Process Builder and rectify the issues.
B.
Manually make the updates to the Account as the logged-in user.
Answers
B.
Manually make the updates to the Account as the logged-in user.
C.
Deactivate the Process Builder in production.
Answers
C.
Deactivate the Process Builder in production.
D.
Have the users refresh the Account page so they get the current Process Builder.
Answers
D.
Have the users refresh the Account page so they get the current Process Builder.
E.
Fix the Process Builder in a sandbox and migrate the change to production.
Answers
E.
Fix the Process Builder in a sandbox and migrate the change to production.
Suggested answer: A, C, E

Explanation:

To resolve the issue with the Process Builder, the administrator should do the following steps:

Review the Error Email for the Process Builder and rectify the issues. The error email contains information about what caused the error and how to fix it.

Deactivate the Process Builder in production. This will prevent further errors from occurring while the administrator fixes the Process Builder.

Fix the Process Builder in a sandbox and migrate the change to production. This will ensure that the Process Builder is tested and validated before deploying it to production.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_troubleshoot_error_email.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_deploy.htm&type=5

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asked 23/09/2024
Christopher Horting
41 questions
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