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Question 152 - Certified Advanced Administrator (CRT-211) discussion

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Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the user experience but also keep the data Integrity of contacts.

What should an administrator implement for this issue?

A.
Update the matching method on the rule from fuzzy to exact for First Name and Last Name.
Answers
A.
Update the matching method on the rule from fuzzy to exact for First Name and Last Name.
B.
Change the duplicate rule to report Instead of alert so the message is avoided.
Answers
B.
Change the duplicate rule to report Instead of alert so the message is avoided.
C.
Include the Email field to the existing matching rule for a more exact match.
Answers
C.
Include the Email field to the existing matching rule for a more exact match.
D.
Add a secondary matching rule to the duplicate rule to match on the associated customer.
Answers
D.
Add a secondary matching rule to the duplicate rule to match on the associated customer.
Suggested answer: C

Explanation:

A matching rule is a rule that defines how records are compared for duplication based on certain fields or fuzzy logic. By including more fields or changing the matching method, you can make the matching rule more or less strict and reduce false positives or negatives. In this case, including the email field to the existing matching rule for contacts can help avoid duplicate messages for common names by checking if the email addresses are also identical.

Reference: https://help.salesforce.com/s/articleView?id=sf.matching_rules_create.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.matching_rules_considerations.htm&type=5

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asked 23/09/2024
Shadi Akou
35 questions
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