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Question 180 - Certified Advanced Administrator (CRT-211) discussion

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A user accidentally created a duplicate opportunity and is unable to delete the duplicate record.

What should an administrator do to troubleshoot this issue?

A.
Run a report of all opportunities to identify other possible duplicates.
Answers
A.
Run a report of all opportunities to identify other possible duplicates.
B.
Check the user profile permissions on the Opportunity object to see if they have permission to delete.
Answers
B.
Check the user profile permissions on the Opportunity object to see if they have permission to delete.
C.
Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.
Answers
C.
Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.
D.
Change the user's profile to System Administrator so they have full permissions to delete object records.
Answers
D.
Change the user's profile to System Administrator so they have full permissions to delete object records.
Suggested answer: B

Explanation:

The user profile permissions on the Opportunity object is the item that the administrator should review to find out why the user is unable to delete the duplicate record. The user profile permissions determine what users can do with records and objects in Salesforce, such as creating, editing, deleting, viewing, or sharing. In this case, the administrator should check if the user has the Delete permission on the Opportunity object, which allows them to delete opportunity records that they own or have access to. If not, the administrator can either grant them this permission or delete the record for them.

Reference: https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_object_permissions.htm&type=5

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asked 23/09/2024
Alexandre BOUCHER
41 questions
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