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Question 227 - Certified Advanced Administrator (CRT-211) discussion

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AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to

remove the primary Account from a Contact but is unable to do so. The administrator has already

updated the page layout to no longer require an Account.

What could be the issue?

A.
Private Contacts need to be enabled in Setup.
Answers
A.
Private Contacts need to be enabled in Setup.
B.
A primary Account relationship is required on a Contact regardless of the page layout settings.
Answers
B.
A primary Account relationship is required on a Contact regardless of the page layout settings.
C.
The Contact has indirect relationships to other Accounts.
Answers
C.
The Contact has indirect relationships to other Accounts.
D.
The Account Contact relationship record needs to be deleted first in order to disassociate the Contact from the Account.
Answers
D.
The Account Contact relationship record needs to be deleted first in order to disassociate the Contact from the Account.
Suggested answer: B

Explanation:

A primary account relationship is a feature that allows you to link a contact to a single account as its primary account. A primary account relationship is required on a contact regardless of the page layout settings or the contact to multiple accounts feature. This means that you cannot remove the primary account from a contact, but you can change it to another account. You can also add secondary accounts to a contact if you have enabled the contact to multiple accounts feature.

Reference: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.contacts_fields.htm&type=5

asked 23/09/2024
ANIKET PATEL
36 questions
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