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Question 73 - Certified AI Associate discussion

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Cloud Kicks plans to use automated chat as its primary support channel.

Which Einstein feature should they use?

A.
Discovery
Answers
A.
Discovery
B.
Bots
Answers
B.
Bots
C.
Next Best Action
Answers
C.
Next Best Action
Suggested answer: B

Explanation:

For Cloud Kicks, using automated chat as the primary support channel, the recommended Einstein feature is Bots. Einstein Bots are designed to automate customer interactions on common issues through chat and messaging platforms. They can handle routine requests, provide quick answers to frequently asked questions, and escalate more complex issues to human agents. Using Einstein Bots helps improve customer service efficiency and speed, leading to enhanced customer satisfaction. To learn more about setting up and optimizing Einstein Bots for a business, you can visit the Salesforce documentation on Einstein Bots at Salesforce Einstein Bots.

asked 23/09/2024
Vincent Dsouza
37 questions
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