Northern Trail Outfitters (NTO) exports Order Summary data from its org. A developer launches Data Loader, selects Order Summary, clicks the Select All Fields button, and clicks Finish. Custom fields are defined in the Cart and Order Summary objects and successfully mapped from Cart to Order Summary during checkout. However, all three custom fields in the Order Summary are empty in the export file.
What is the most likely cause?

Question

Northern Trail Outfitters (NTO) exports Order Summary data from its org. A developer launches Data Loader, selects Order Summary, clicks the Select All Fields button, and clicks Finish. Custom fields are defined in the Cart and Order Summary objects and successfully mapped from Cart to Order Summary during checkout. However, all three custom fields in the Order Summary are empty in the export file.

What is the most likely cause?

Bruce Tablada · Accepted Answer

The developer does not have access to the fields.

Bruce Tablada · Answer

There was a misspelling in one of the custom fields.

Bruce Tablada · Answer

The Cart to Order action does not support the mapping of custom fields.

Bruce Tablada · Answer

The developer can export Order Summary records only by using Data Export Service

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