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Question 34 - Certified Business Analyst discussion

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Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.

Which group is well positioned to help the BA secure alignment for the initiative?

A.
System admin and project manager
Answers
A.
System admin and project manager
B.
Power users and top sales earners
Answers
B.
Power users and top sales earners
C.
Executive sponsors and sales leadership
Answers
C.
Executive sponsors and sales leadership
Suggested answer: C

Explanation:

This answer identifies executive sponsors and sales leadership as the group that is well positioned to help the BA secure alignment for the initiative. Executive sponsors and sales leadership are key stakeholders who have the authority, influence, and interest in the project. They can help the BA communicate the vision, benefits, and expectations of the new process, and address any resistance or concerns from the incoming sales team.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

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asked 23/09/2024
Jim McKay
34 questions
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