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Question 156 - Certified Business Analyst discussion

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Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.

Which diagram should the BA use in this case?

A.
SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
Answers
A.
SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
B.
Capability Model
Answers
B.
Capability Model
C.
Value Stream Map
Answers
C.
Value Stream Map
Suggested answer: A

Explanation:

A SIPOC diagram is a high-level process map that shows the key elements of a process, such as the suppliers, inputs, outputs, and customers. It can help identify the scope and boundaries of a process and the stakeholders involved. A capability model is a strategic tool that shows the high-level capabilities of an organization, but it does not show the details of a process.A value stream map is a detailed process map that shows the value-added and non-value-added activities, cycle times, wait times, and other metrics of a process, but it may be too complex for capturing key points.

Reference:1https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/collaborate-with-stakeholders

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asked 23/09/2024
Zaccheri Brown
34 questions
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