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Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?
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Question 242 - Certified Business Analyst discussion

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A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud. UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed.

What should the BA recommend to help the resolve a common obstacle?

A.
Minimize case escalations to reduce time to resolution.
Answers
A.
Minimize case escalations to reduce time to resolution.
B.
Migrate from case assignment riles to Omni-Channel.
Answers
B.
Migrate from case assignment riles to Omni-Channel.
C.
Document the current case assignment process.
Answers
C.
Document the current case assignment process.
Suggested answer: C
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asked 23/09/2024
chanon witchajutakul
28 questions
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