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Question 37 - Certified Business Analyst discussion

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Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.

What should the BA do to build trust with the stakeholders?

A.
Be vulnerable and own their mistake.
Answers
A.
Be vulnerable and own their mistake.
B.
Promise to work harder to avoid other mistakes.
Answers
B.
Promise to work harder to avoid other mistakes.
C.
Ask their supervisor for help immediately.
Answers
C.
Ask their supervisor for help immediately.
Suggested answer: A

Explanation:

The best way for a business analyst to build trust with stakeholders after making a mistake is to be vulnerable and own their mistake. This will show honesty, humility, accountability, and willingness to learn from errors. Promising to work harder to avoid other mistakes may sound defensive or unrealistic without acknowledging what went wrong or how to fix it. Asking their supervisor for help immediately may seem desperate or unprofessional without trying to resolve it first with stakeholders.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboration-with-stakeholders

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asked 23/09/2024
Jahcorey Howze
34 questions
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