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Question 99 - Certified Business Analyst discussion

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Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as 'Prospect to Contract?

A.
Capability model
Answers
A.
Capability model
B.
SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
Answers
B.
SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C.
Value stream map
Answers
C.
Value stream map
Suggested answer: A

Explanation:

This answer states that using a capability model is the type of process diagram that the BA should use at the beginning of a Salesforce project to outline high-level process areas such as ''Prospect to Contract''. A capability model is a diagram that shows what an organization does at a high level of abstraction, without going into details of how it does it. A capability model can help the BA to identify and group related business activities or functions into capability areas or domains, such as sales, marketing, service, or finance. A capability model can also help the BA to align business processes with business goals and strategies.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your-business

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asked 23/09/2024
Marcel Engelbrecht
44 questions
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