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Question 101 - Certified Business Analyst discussion

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A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.

Which level of detail should the BA use for the process map and why?

A.
Very detailed---It should be prescriptive for new users following an unfamiliar process.
Answers
A.
Very detailed---It should be prescriptive for new users following an unfamiliar process.
B.
Somewhat detailed---Since the process will be repetitive, new users will learn and remember the details.
Answers
B.
Somewhat detailed---Since the process will be repetitive, new users will learn and remember the details.
C.
Simple---A high-level overview of the process is sufficient to show a new user experience.
Answers
C.
Simple---A high-level overview of the process is sufficient to show a new user experience.
Suggested answer: B

Explanation:

The level of detail that the business analyst should use for the process map and why is somewhat detailed. This is because the process map should provide enough information to guide new users through the onboarding process, but not overwhelm them with too much detail that may be irrelevant or unnecessary. Since the process will be repetitive, new users will learn and remember the details over time, and they can always refer back to the process map if needed. The process map should include the main steps, decisions, inputs, outputs, and roles involved in the onboarding process, as well as any exceptions or variations. The process map should also use clear and consistent terminology, symbols, and notation to ensure readability and understanding.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping

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asked 23/09/2024
Darren Bajada
46 questions
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