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Question 116 - Certified Business Analyst discussion

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The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.

What should the BA do to prevent the session from being derailed?

A.
Shift the conversation from onboarding to the stakeholder's concerns.
Answers
A.
Shift the conversation from onboarding to the stakeholder's concerns.
B.
Ask the stakeholder to focus on the onboarding process.
Answers
B.
Ask the stakeholder to focus on the onboarding process.
C.
Add the stakeholder's concerns to a 'parking lot' for further discussion.
Answers
C.
Add the stakeholder's concerns to a 'parking lot' for further discussion.
Suggested answer: C

Explanation:

The best practice for preventing a session from being derailed by an off-topic stakeholder is to use a ''parking lot'' technique. A parking lot is a list of topics or issues that are not relevant to the current session but may need further discussion or resolution later. The BA should add the stakeholder's concerns to a parking lot for further discussion, and acknowledge that they are important but out of scope for the current session. This way, the BA can keep the session focused on the onboarding process and avoid wasting time or losing engagement from other stakeholders.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/plan-and-facilitate-a-process-mapping-session

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asked 23/09/2024
lagwendon Scott
35 questions
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