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Question 138 - Certified Business Analyst discussion

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Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.

What is the first step the BA should take to help resolve the issue?

A.
Update page layouts in production.
Answers
A.
Update page layouts in production.
B.
Create a test plan for each web browser.
Answers
B.
Create a test plan for each web browser.
C.
Confirm steps to reproduce the issue.
Answers
C.
Confirm steps to reproduce the issue.
Suggested answer: C

Explanation:

The first step that the business analyst should take to help resolve the issue is to confirm steps to reproduce the issue. Reproducing an issue means following the same steps or actions that caused the issue to occur in order to verify its existence and severity. Reproducing an issue helps to confirm whether it is a real bug or a human error, as well as gather more information about its root cause, impact, frequency, etc. Reproducing an issue also helps to document it clearly and accurately for reporting and resolution purposes.

Reference: https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/report-and-resolve-issues

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asked 23/09/2024
Rajeev Parameswaran
38 questions
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