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Question 151 - Certified Business Analyst discussion

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A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.

Which step should the BA include e in the business flowchart?

A.
Capture decision steps and different outcomes.
Answers
A.
Capture decision steps and different outcomes.
B.
Illustrate which fields are integrated with an external system.
Answers
B.
Illustrate which fields are integrated with an external system.
C.
Set limits to the scope that will be documented.
Answers
C.
Set limits to the scope that will be documented.
Suggested answer: A

Explanation:

The step that the BA should include in the business flowchart is to capture decision steps and different outcomes. Decision steps are points in the process where a choice or condition needs to be evaluated, and different outcomes are possible depending on the result of the evaluation. Capturing decision steps and different outcomes helps to show the logic and flow of the process, and account for different scenarios or exceptions that may occur. The other options are either irrelevant or incomplete. Option B does not relate to the business flowchart, but rather to the data model or integration design. Option C does not specify what limits to set or how to document them.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/create-a-process-map

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asked 23/09/2024
Hristo Slaveev
25 questions
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