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Question 161 - Certified Business Analyst discussion

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New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.

What should the process map look like?

A.
A very detailed process map that is unambiguous and version controlled
Answers
A.
A very detailed process map that is unambiguous and version controlled
B.
A somewhat detailed process map that is easy to remember and self- explanatory
Answers
B.
A somewhat detailed process map that is easy to remember and self- explanatory
C.
A simple process map that is high-level and covers key aspects
Answers
C.
A simple process map that is high-level and covers key aspects
Suggested answer: B

Explanation:

This answer states that using a somewhat detailed process map that is easy to remember and self-explanatory is what the process map should look like for documenting the process of importing leads from a spreadsheet into Salesforce for new interns at Universal Containers. A somewhat detailed process map means that the BA includes enough information to describe the main steps, inputs, outputs, and decisions of the process, but not too much information that might overwhelm or confuse the new interns. A somewhat detailed process map can help the BA to make the process easy to remember and self-explanatory by using simple language, clear symbols, and logical flow. A somewhat detailed process map can also help the BA to provide an effective training tool for the new interns.

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asked 23/09/2024
Zarate, Wilfredo
41 questions
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