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Question 181 - Certified Business Analyst discussion

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An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.

Which type of document should the BA present to the stakeholders?

A.
A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
Answers
A.
A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
B.
A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
Answers
B.
A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
C.
A business process map detailing the existing step-by-step Quote-to-Cash process
Answers
C.
A business process map detailing the existing step-by-step Quote-to-Cash process
Suggested answer: A

Explanation:

This answer states that creating a capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products is the type of document that the BA should present to the stakeholders who want to explore automating NTO's Quote-to-Cash process. A capability map is a diagram that shows what an organization does at a high level of abstraction, without going into details of how it does it. A capability map can help the BA to present to the stakeholders how Salesforce and AppExchange Quote-to-Cash products can support their business activities or functions related to generating quotes, contracts, orders, invoices, and payments. A capability map can also help the BA to align the potential solutions with the business goals and strategies of NTO.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your-business

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asked 23/09/2024
Russell James
38 questions
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