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Question 185 - Certified Business Analyst discussion

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A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.

Which issue should concern the BA most?

A.
The previous implementation partner neglected to do a knowledge transfer of the final solution.
Answers
A.
The previous implementation partner neglected to do a knowledge transfer of the final solution.
B.
The support organization still needs to be trained on how to use Sales Cloud.
Answers
B.
The support organization still needs to be trained on how to use Sales Cloud.
C.
The system admins note a fair amount of technical debt without having the time or expertise to address it.
Answers
C.
The system admins note a fair amount of technical debt without having the time or expertise to address it.
Suggested answer: C

Explanation:

The issue that should concern the business analyst most is that the system admins note a fair amount of technical debt without having the time or expertise to address it. Technical debt is the accumulated cost or consequence of suboptimal design, development, or maintenance decisions on a software system. Technical debt can negatively affect the performance, security, usability, and maintainability of a software system, as well as increase the complexity and risk of future changes or enhancements. Technical debt can also reduce user satisfaction and adoption, as well as business value and return on investment. Therefore, the business analyst should be concerned about the technical debt in the Sales Cloud implementation and work with the system admins and other stakeholders to identify, prioritize, and resolve it.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/project-initiation

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asked 23/09/2024
Rajesh Maharajan
36 questions
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