ExamGecko
Question list
Search
Search

Related questions











Question 198 - Certified Business Analyst discussion

Report
Export

Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.

Which analysis should a business analyst perform?

A.
Strategy Analysis
Answers
A.
Strategy Analysis
B.
Stakeholder Analysis
Answers
B.
Stakeholder Analysis
C.
Enterprise Analyst
Answers
C.
Enterprise Analyst
Suggested answer: A

Explanation:

The analysis that a BA should perform is strategy analysis. Strategy analysis is a technique that helps to understand the business context and environment of an organization, its vision and goals, its strengths and weaknesses, its opportunities and threats, its capabilities and resources, and its stakeholders and competitors. Strategy analysis helps to identify the business problems or needs that need to be addressed, evaluate potential solutions or options that can address them, and align them with the business strategy and objectives. In this case, CK faces challenges with accurate reporting and metrics to use when scheduling service agent shifts. A BA should perform strategy analysis to understand CK's business context and environment, identify the root causes of the challenges, evaluate potential solutions or options that can solve them in Salesforce, and align them with CK's business strategy and objectives.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-strategy-analysis/understand-strategy-analysis

asked 23/09/2024
GISELE AGNARAMON
45 questions
User
Your answer:
0 comments
Sorted by

Leave a comment first