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Question 204 - Certified Business Analyst discussion

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Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.

What should the user story focus on?

A.
Sales margins
Answers
A.
Sales margins
B.
Customer experience
Answers
B.
Customer experience
C.
Product functionality
Answers
C.
Product functionality
Suggested answer: B

Explanation:

The user story should focus on customer experience. Customer experience is the perception and feeling that a customer has when interacting with a product or service. Customer experience is a key factor that influences customer satisfaction, loyalty, retention, and advocacy. A user story should focus on customer experience because it helps to define the value or benefit that the customer expects from the product or service, and provides a basis for designing and developing the solution that meets or exceeds the customer's needs and expectations. The other options are either irrelevant or incomplete. Option A does not focus on customer experience, but rather on sales margins, which are an internal metric that may not reflect the customer's perception or feeling. Option C does not focus on customer experience, but rather on product functionality, which is only one aspect of customer experience and may not address the customer's emotional or psychological needs.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories

asked 23/09/2024
LAURA Camacho
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