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Question 222 - Certified Business Analyst discussion

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A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process. The current process used by the sales team is different than the process outlined in NTO's documentation.

Which step should the BA take first?

A.
Create an Entity Relationship Diagram (ERD) of the current state.
Answers
A.
Create an Entity Relationship Diagram (ERD) of the current state.
B.
Meet with stakeholders as a group to capture future requirements.
Answers
B.
Meet with stakeholders as a group to capture future requirements.
C.
Meet with stakeholders as a group to understand the current state.
Answers
C.
Meet with stakeholders as a group to understand the current state.
Suggested answer: C

Explanation:

This answer states that meeting with stakeholders as a group to understand the current state is the first step that the BA should take for revamping an existing process used by the sales team at NTO. Stakeholders are the people who have a significant interest or influence in the project outcome, such as the sales team, the sales manager, the customers, etc. Meeting with stakeholders as a group means that the BA facilitates a discussion or a workshop with the stakeholders to elicit their needs, expectations, pain points, and opportunities related to the existing process. Understanding the current state means that the BA analyzes and documents how the existing process works or does not work, what are its inputs, outputs, steps, decisions, roles, etc. Meeting with stakeholders as a group to understand the current state is the first step that the BA should take for revamping an existing process because it helps the BA to establish a baseline or a reference point for identifying and validating the gaps or issues in the existing process, and for designing and proposing improvements or solutions for the future state.

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asked 23/09/2024
Dereque Datson
41 questions
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