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Question 249 - Certified Business Analyst discussion

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The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).

Which task should be assigned to the BA?

A.
Conduct user training.
Answers
A.
Conduct user training.
B.
Create user training materials.
Answers
B.
Create user training materials.
C.
Set up users for training.
Answers
C.
Set up users for training.
Suggested answer: B

Explanation:

A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements.

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/create-user-training-materials

https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics/trailhead-basics-trails

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asked 23/09/2024
Glen Makhuvele
36 questions
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