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Question 266 - Certified Business Analyst discussion

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A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.

What are the key activities that the BA must complete prior to beginning development?

A.
Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
Answers
A.
Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
B.
Eliciting requirements, writing user stories, implementing solutions, Testing solutions
Answers
B.
Eliciting requirements, writing user stories, implementing solutions, Testing solutions
C.
Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
Answers
C.
Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
Suggested answer: C

Explanation:

This answer states that eliciting requirements, documenting requirements, analyzing information, and facilitating solutions are the key activities that the BA must complete prior to beginning development for a Service Cloud implementation at UC. Eliciting requirements means that the BA gathers and clarifies the needs, expectations, and objectives of the stakeholders for the Service Cloud implementation. Documenting requirements means that the BA records and organizes the information obtained from eliciting requirements in a clear and concise way. Analyzing information means that the BA reviews and evaluates the information obtained from documenting requirements to identify gaps, issues, or opportunities for improvement. Facilitating solutions means that the BA proposes and validates possible solutions or alternatives for addressing the gaps, issues, or opportunities for improvement identified from analyzing information. Eliciting requirements, documenting requirements, analyzing information, and facilitating solutions are the key activities that the BA must complete prior to beginning development for a Service Cloud implementation because they help the BA to define and communicate the scope and specifications of the Service Cloud implementation, and to ensure that they meet the stakeholder's needs, expectations, and objectives.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

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asked 23/09/2024
Martin Ng
43 questions
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