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Question 55 - Certified Consumer Goods Cloud Accredited Professional discussion

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Which are the two primary use cases for performing an in-store survey?

A.
Gathering data on inventory reconciliation
Answers
A.
Gathering data on inventory reconciliation
B.
Gathering feedback from customers, consumers shoppers, and staff
Answers
B.
Gathering feedback from customers, consumers shoppers, and staff
C.
Gathering point of sale data
Answers
C.
Gathering point of sale data
D.
Gathering data on promotions, inventory requirements and product quality
Answers
D.
Gathering data on promotions, inventory requirements and product quality
E.
Saving time for the Field Rephttps://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5
Answers
E.
Saving time for the Field Rephttps://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5
Suggested answer: B, D

Explanation:

Two primary use cases for performing an in-store survey are:

Gathering feedback from customers, consumers, shoppers, and staff. An in-store survey can be used to collect feedback from various stakeholders who interact with the products or services offered by the consumer goods company. For example, an in-store survey can ask customers about their satisfaction, preferences, or suggestions; consumers about their awareness, perception, or loyalty; shoppers about their behavior, motivation, or barriers; and staff about their challenges, needs, or opinions.

Gathering data on promotions, inventory requirements and product quality. An in-store survey can be used to collect data on various aspects of the product performance and availability in the retail store. For example, an in-store survey can ask about the compliance, effectiveness, or impact of promotions; the demand, supply, or replenishment of inventory; and the condition, quality, or issues of products

asked 23/09/2024
CHEUNG KA FAI
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