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Question 7 - Certified Consumer Goods Cloud Accredited Professional discussion

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Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement ?

A.
Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department
Answers
A.
Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department
B.
Create an opportunity and use CPQ to send the restaurant manager an enticing quote
Answers
B.
Create an opportunity and use CPQ to send the restaurant manager an enticing quote
C.
Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
Answers
C.
Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
D.
Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order
Answers
D.
Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order
Suggested answer: C

Explanation:

The Click2Create function is a feature of Consumer Goods Cloud that allows a field rep to create a new retail store record from the mobile app by tapping on a point of interest on a map. This function automatically fills in the address fields with the data from the map and also allows the field rep to attach a follow up case or lead to onboard the outlet on an onboarding journey. Verified

Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 34-35.

asked 23/09/2024
Yi-Jen Tung
36 questions
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