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Universal Containers (UC) is migrating data from legacy system to Salesforce. During data analysis it was discovered that data types of fields being migrated do not match with Salesforce data types. Which solution should a data architect use to ensure successful data migrations?
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Question 42 - Certified Data Architect discussion

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Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

A.
Enable field history tracking on the Case object.
Answers
A.
Enable field history tracking on the Case object.
B.
Create a report on Case analytic snapshots.
Answers
B.
Create a report on Case analytic snapshots.
C.
Install AppExchange packages for available reports.
Answers
C.
Install AppExchange packages for available reports.
D.
Create Contact and Opportunity Reports and Dashboards.
Answers
D.
Create Contact and Opportunity Reports and Dashboards.
Suggested answer: A

Explanation:

Enabling field history tracking on the Case object is the first step to implement a reporting solution to measure the support reps case closure rates. Field history tracking allows you to track changes to certain fields on the Case object, such as Status, Owner, or Priority. You can then create reports based on the field history data to analyze how long it took to close a case, how many times the case owner changed, or how many cases were escalated.

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asked 23/09/2024
Anupam Roy
45 questions
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