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Question 103 - Certified Data Cloud Consultant discussion

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A Data Cloud Consultant Is in the process of setting up data streams for a new service-based data source.

When ingesting Case data, which field is recommended to be associated with the Event Time field?

A.
Last Modified Date
Answers
A.
Last Modified Date
B.
Resolution Date
Answers
B.
Resolution Date
C.
Escalation Date
Answers
C.
Escalation Date
D.
Creation Date
Answers
D.
Creation Date
Suggested answer: A

Explanation:

: The Event Time field is a special field type that captures the timestamp of an event in a data stream. It is used to track the chronological order of events and to enable time-based segmentation and activation. When ingesting Case data, the recommended field to be associated with the Event Time field is the Last Modified Date field. This field reflects the most recent update to the case and can be used to measure the case duration, resolution time, and customer satisfaction. The other fields, such as Resolution Date, Escalation Date, or Creation Date, are not as suitable for the Event Time field, as they may not capture the latest status of the case or may not be applicable for all cases.

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asked 23/09/2024
Arturs Grigorjevs
42 questions
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