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Question 28 - Certified Education Cloud Consultant discussion

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The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project.

What should the consultant confirm?

A.
The director has end-user support for the project.
Answers
A.
The director has end-user support for the project.
B.
The director has leadership support for the project.
Answers
B.
The director has leadership support for the project.
C.
The project has a specific vision.
Answers
C.
The project has a specific vision.
D.
The project has a measurable goal.
Answers
D.
The project has a measurable goal.
Suggested answer: A

Explanation:

The consultant should confirm that the director has end-user support for the project, because this is a key factor for a successful implementation. End-user support means that the people who will use Salesforce on a daily basis are involved in the project, provide feedback, receive training, and adopt the new system. The other options are already given in the scenario, so they do not need to be confirmed by the consultant.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-key-stakeholders

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-change-management

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asked 23/09/2024
Cheah Eng Soon
34 questions
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