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Question 61 - Certified Education Cloud Consultant discussion

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A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.

What should the consultant recommend to meet the requirement?

A.
Success Teams
Answers
A.
Success Teams
B.
Queue Management
Answers
B.
Queue Management
C.
Appointment Scheduling
Answers
C.
Appointment Scheduling
D.
Assignment Rules
Answers
D.
Assignment Rules
Suggested answer: C

Explanation:

Appointment Scheduling is a solution that the consultant can recommend to meet the requirement of providing career advice to current students and alumni via phone, email, or face-to-face. Appointment Scheduling is a feature that allows users to create and manage appointments with customers or clients from Salesforce. Appointment Scheduling can be used to offer different types of services, such as career advice, tutoring, or counseling. Appointment Scheduling also integrates with calendars, email notifications, and reports. Success Teams, Queue Management, and Assignment Rules are not solutions that can meet the requirement of providing career advice to current students and alumni via phone, email, or face-to-face.

Reference:

https://help.salesforce.com/s/articleView?id=sf.appointment_scheduling_overview.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/appointment-scheduling

asked 23/09/2024
Jered Anderson
40 questions
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