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Question 132 - Certified Education Cloud Consultant discussion

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Advisors at a university send follow-up emails to each of then assigned students. The advisors want to use Student Success Hub to enable this process.

Which solution should a consultant implement?

A.
Queue Management
Answers
A.
Queue Management
B.
Mass Actions
Answers
B.
Mass Actions
C.
Alerts
Answers
C.
Alerts
Suggested answer: B

Explanation:

Mass Actions allow advisors to send follow-up emails to multiple students at once from the Student Success Hub. Queue Management is a feature that helps advisors prioritize their tasks and appointments, not send emails. Alerts are notifications that appear on the Student Success Hub to inform advisors of important events or actions, not send emails.

Reference:

https://help.salesforce.com/s/articleView?id=sf.advisor_link_mass_actions.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.advisor_link_queue_management.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.advisor_link_alerts.htm&type=5

asked 23/09/2024
Rafal Piasecki
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