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Question 159 - Certified Education Cloud Consultant discussion

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A university is interested in using Student Success Hub and a calendar integration tool to sync student appointments with the faculty advisors' Google accounts.

What should the consultant recommend?

A.
A third-party app
Answers
A.
A third-party app
B.
Salesforce Scheduler
Answers
B.
Salesforce Scheduler
C.
Einstein Activity Capture
Answers
C.
Einstein Activity Capture
Suggested answer: A

Explanation:

A third-party app is the best option for syncing student appointments with the faculty advisors' Google accounts.Student Success Hub does not have a native calendar integration tool that can sync with Google Calendar5.Salesforce Scheduler is a tool that allows customers to schedule appointments with service providers, but it does not integrate with Google Calendar either6.Einstein Activity Capture is a tool that syncs emails and events between Salesforce and Gmail or Microsoft Exchange, but it does not work with Student Success Hub appointments7. Therefore, a third-party app that can connect Student Success Hub and Google Calendar is the most suitable solution.Reference:

5: Manage Calendar Sync (Support Staff) - Salesforce8

6: Salesforce Scheduler Implementation Guide - Salesforce9

7: Einstein Activity Capture Implementation Guide - Salesforce

asked 23/09/2024
Chang Weishin
30 questions
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