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Question 207 - Certified Education Cloud Consultant discussion

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A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.

Which solution set should the consultant recommend?

A.
Service Cloud and Digital Engagement
Answers
A.
Service Cloud and Digital Engagement
B.
Education Cloud and Marketing Cloud
Answers
B.
Education Cloud and Marketing Cloud
C.
Education Cloud and Slack
Answers
C.
Education Cloud and Slack
Suggested answer: C

Explanation:

Centralizing Recruitment Efforts: Service Cloud provides a robust platform for managing and automating recruitment processes, including case management, communication tracking, and applicant management.

Digital Engagement: The Digital Engagement add-on for Service Cloud enables institutions to engage with students through various social channels, including WhatsApp, SMS, and more.

Solution Set Benefits:

Service Cloud: Offers tools for managing and automating recruitment processes, tracking applicant progress, and maintaining communication logs.

Digital Engagement: Facilitates multi-channel communication, allowing recruitment teams to interact with students on their preferred platforms like WhatsApp.

Implementation Steps:

Enable Service Cloud: Ensure Service Cloud is enabled in the org.

Set Up Digital Engagement:

Navigate to Setup and enable Digital Engagement.

Configure channels such as WhatsApp, SMS, etc., by following the setup wizards and integrating them with the existing Service Cloud setup.

Customize to Fit Recruitment Needs: Tailor the solution to meet specific recruitment workflows and requirements.

Training and Adoption: Provide training to the recruitment team on how to use the new tools and monitor adoption to ensure they leverage the system effectively.

Salesforce Documentation: Service Cloud

Salesforce Documentation: Digital Engagement

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asked 23/09/2024
Kwame Kankam-Boadu
34 questions
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