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A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules. Which two automations can be used to set up transactions and points accrual?
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing. What should the Administrator do to troubleshoot and correct the error?
When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?
How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?
Universal Containers implemented a Loyalty Program six months ago. The Loyalty Program Manager noticed a recent decrease in program efficiency. Now the Manager wants to incorporate a targeted strategy. Which two benefits should the Administrator expect as a result of running the strategy?
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner. Which fields are required to set up a partner?
What three facts should the administrator consider when creating and managing member groups?
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year. The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date. A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023. Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types. Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

Question 89 - Certified Loyalty Management discussion

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Which set of features should a Consultant check before setting up expanded partner management?

A.
Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
Answers
A.
Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
B.
Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies
Answers
B.
Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies
C.
Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
Answers
C.
Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
D.
Advanced license, Partner Ledgers, Partner Transactions, Billing Type
Answers
D.
Advanced license, Partner Ledgers, Partner Transactions, Billing Type
Suggested answer: C

Explanation:

Before setting up expanded partner management in Salesforce Loyalty Management, a Consultant should verify the following features are available:

Option C: An 'Advanced' license, which typically provides a broader set of functionalities and capabilities within Salesforce applications, including Loyalty Management.

'PostPaid Billing Type,' indicating the billing arrangement with partners, which is relevant for managing financial transactions within the Loyalty Program.

'Partner Ledgers,' which are necessary for tracking financial transactions and point exchanges with partners.

'Partner Conversion Factor for Currencies,' enabling the management of loyalty points and currency conversion across different geographies and partner locations.

These features collectively support the expanded management of partner relationships within the Loyalty Program, including financial transactions, point conversions, and international operations.

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asked 23/09/2024
Rebekah Midkiff
34 questions
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