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Question 94 - Certified Loyalty Management discussion

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Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.

Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

A.
That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
Answers
A.
That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
B.
That the promotion has specified the Current Liability Amount.
Answers
B.
That the promotion has specified the Current Liability Amount.
C.
That the flow is active and has been created to apply the promotion.
Answers
C.
That the flow is active and has been created to apply the promotion.
D.
That the member is a campaign member of the promotion campaign.
Answers
D.
That the member is a campaign member of the promotion campaign.
Suggested answer: A, C

Explanation:

To address the issue of missing promotion vouchers for members who purchased coats, the Loyalty Administrator should review:

A: Ensure the promotion has been accurately created with the right characteristics and dates, and that the Voucher Definition is correctly associated. This verifies that the promotion is set up to trigger the desired rewards (hat and gloves) for qualifying purchases (coat).

C: Confirm that the flow intended to apply the promotion is active and properly configured. This flow is responsible for detecting qualifying transactions and applying the voucher to the member's account.

asked 23/09/2024
Shirish Astagikar
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