What approach should a Consultant use to ensure that Knowledge searches only display articles for a service agent's product specialization?

Question

Stephen DeWhite · Accepted Answer

Create a data category for each product; assign data categories to service agents.

Stephen DeWhite · Answer

Create a page layout for each record type; assign layouts to service agents.

Stephen DeWhite · Answer

Create a permission set for each record type; assign permissions to service agents.

Stephen DeWhite · Answer

Create an article action for each record type; assign record types to service agents.

List of questions