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Question 20 - Certified Service Cloud Consultant discussion
Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers
A.
Install an adapter from AppExdiange to work with third-party CTI systems.
B.
Enable Live Agent in their community to chat with an agent.
C.
Assign the correct Salesforce users to the Call Center.
D.
Create a softphone layout and assign to user profiles.
E.
Assign the Salesforce CTI license to Salesforce users.
Your answer:
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