ExamGecko
Search Search Login
Home Home / ServiceNow / CIS-CSM
Question list
Search
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Which social media channels are NOT available out-of-box?
In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. Options are :
How many outbound email accounts are supported in Customer Service Management?
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
What do blue circles in the timeline of a case form represent?
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which of the following defines Asset Management in CSM?
A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
What should be part of the pre-engagement collateral?

Question 5 - CIS-CSM discussion

Report
Export

What are benefits of me Conversation History feature? (Choose two.)

A.
Shorter calls for agents by reducing the time to search for information
Answers
A.
Shorter calls for agents by reducing the time to search for information
B.
A customized admin chat toolbar with emojis for agents to use in chat messages
Answers
B.
A customized admin chat toolbar with emojis for agents to use in chat messages
C.
Improved customer satisfaction as agents can respond to and resolve customer issues faster
Answers
C.
Improved customer satisfaction as agents can respond to and resolve customer issues faster
D.
Better language management by flagging key words and alerting chat managers when agents use one or more of those words
Answers
D.
Better language management by flagging key words and alerting chat managers when agents use one or more of those words
Suggested answer: A, C
Show Answer
asked 23/09/2024
Md Ali Uz Zaman
34 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms