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Question 91 - CIS-CSM discussion

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_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.

Options are :

A.
Partner [sn_customerservice.partner]
Answers
A.
Partner [sn_customerservice.partner]
B.
Agent [sn_customerservice_agent]
Answers
B.
Agent [sn_customerservice_agent]
C.
Consumer Agent [sn_customerservice.consumer_agent]
Answers
C.
Consumer Agent [sn_customerservice.consumer_agent]
D.
Agent manager [sn_customerservice_manager]
Answers
D.
Agent manager [sn_customerservice_manager]
E.
Customer case manager [sn_customerservice.customer_case_manager]
Answers
E.
Customer case manager [sn_customerservice.customer_case_manager]
F.
Customer administrator [sn_customerservice.customer_admin]
Answers
F.
Customer administrator [sn_customerservice.customer_admin]
Suggested answer: C
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asked 23/09/2024
Angel Castillo
32 questions
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