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Which social media channels are NOT available out-of-box?
What do blue circles in the timeline of a case form represent?
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
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_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. Options are :
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Question 42 - CIS-CSM discussion

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Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?

(Choose two.)

A.
Imported external articles appear as attachments in ServiceNow
Answers
A.
Imported external articles appear as attachments in ServiceNow
B.
Only applications that allow WebDAV connections can be integrated
Answers
B.
Only applications that allow WebDAV connections can be integrated
C.
The imported article will have the same category it had in the source knowledge base
Answers
C.
The imported article will have the same category it had in the source knowledge base
D.
SharePoint blocks this integration
Answers
D.
SharePoint blocks this integration
Suggested answer: B, C
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asked 23/09/2024
Alvaro Campos
35 questions
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