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Question 1

(0)

What is the purpose of the Guided Decisions capability?

Question 2

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Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

Question 3

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During which Now Create stage are workshops conducted?

Question 4

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Which application must be activated to enable customers to check in on-line for future appointments?

Question 5

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What are benefits of me Conversation History feature? (Choose two.)

Question 6

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From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case? (Choose three.)

Question 7

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What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

Question 8

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Which of the following is correct regarding the social med a channel?

Question 9

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In ServiceNow's CSM Application, what is an interaction?

Question 10

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Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px. Options are :

Open VPLUS File

Convert VPLUS to PDF

Related questions

Which social media channels are NOT available out-of-box?

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. Options are :

What should be part of the pre-engagement collateral?

What do blue circles in the timeline of a case form represent?

With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which of the following defines Asset Management in CSM?

The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)

Question 56 - CIS-CSM discussion

Report

What are the Forum User Types? (Choose three.)

A.

Admin

B.

Registered

C.

Public

D.

Custom

E.

Moderator

Show Answer

asked 23/09/2024

Carlos Castro

29 questions

User

Your answer: A B C D E

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