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Question 77 - CIS-CSM discussion

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What is the purpose of the sidebar feature in CSM Configurable Workspace?

A.
Enables managers lo discreetly monitor chats between agents and customers
Answers
A.
Enables managers lo discreetly monitor chats between agents and customers
B.
Enables agents to access response templates to help them resolve cases faster and more efficiently
Answers
B.
Enables agents to access response templates to help them resolve cases faster and more efficiently
C.
To enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolution
Answers
C.
To enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolution
D.
Enables agents to keep information regarding details of the case visible at all times
Answers
D.
Enables agents to keep information regarding details of the case visible at all times
Suggested answer: C

Explanation:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/conversational-interfaces/concept/exploring-sidebar.html

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asked 23/09/2024
Renats Fasulins
37 questions
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